Basecone Status

All Systems Operational

Netherlands Operational

Basecone Web Portal Operational

API Operational

Twinfield - connection Operational

Exact Online - connection Operational

AccountView - connection Operational

Boekhoud Gemak - connection Operational

SnelStart - connection Operational

Belgium Operational

Basecone Web Portal Operational

API Operational

Adsolut - connection Operational

TopAccount - connection Operational

Expert/M - connection Operational

Vero Count - connection Operational

Exact Online - connection Operational

United Kingdom Operational

Basecone Web Portal Operational

API Operational

Twinfield - connection Operational

Xero - connection Operational

Sage - connection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

We are seeing spikes in the response time. You might experience slowness or error-500

Resolved - This incident has been resolved. Basecone is up and running as normal.
Dec 1, 12:46 CET

Monitoring - The team has found the issue and implemented a fix. Speed should be back to normal.

Some people may experience documents not directly showing up when viewing them. This can be mitigated by refreshing the page one or two times, this behavior should improve over the next period.
Dec 1, 10:54 CET

Investigating - We are currently investigating the situation.
Dec 1, 09:52 CET

Nov 30, 2022

Slowness and 500-errors

Resolved - This incident has been resolved. Apologies for the inconvenience!
Nov 30, 16:14 CET

Monitoring - We are still working on the solution.
Nov 30, 12:59 CET

Identified - Basecone is stable again and should load everything like before. We will keep an eye on the performance.
Nov 30, 11:09 CET

Investigating - We are investigating the slowness. We are seeing spikes in the response time. We will keep you posted.
Nov 30, 10:00 CET

Nov 29, 2022

Slowness and difficulties with logging into Basecone

Resolved - The issue has been resolved.
Nov 29, 14:45 CET

Monitoring - The fix was released. You should notice the speed improvements soon.
Nov 29, 13:37 CET

Update - We are still working on the fix.
Nov 29, 11:58 CET

Identified - The issue has been identified and we are working on a fix.
Nov 29, 10:27 CET

Investigating - We are experiencing slowness and difficulties with logging in. Also viewing documents does not load well. Our team is trying to find the root cause.
Nov 29, 10:12 CET

Nov 28, 2022

Slowness on all screens

Resolved - This incident has been resolved.
Nov 28, 14:13 CET

Monitoring - The issue was fixed and should resolve itself in the coming time.
Nov 28, 14:09 CET

Identified - We have found the cause and are working on resolving it.
Nov 28, 13:59 CET

Update - The slowness should clear up in a few instances.
Nov 28, 13:46 CET

Update - We are continuing to investigate this issue.
Nov 28, 13:46 CET

Investigating - We are currently investigating this issue.
Nov 28, 13:31 CET

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.