All Systems Operational
Netherlands Operational
Basecone Web Portal ? Operational
API ? Operational
Twinfield - connection ? Operational
Exact Online - connection Operational
AccountView - connection ? Operational
Boekhoud Gemak - connection ? Operational
SnelStart - connection ? Operational
Belgium Operational
Basecone Web Portal Operational
API Operational
Adsolut - connection ? Operational
TopAccount - connection ? Operational
Expert/M - connection ? Operational
Vero Count - connection ? Operational
Exact Online - connection ? Operational
United Kingdom Operational
Basecone Web Portal Operational
API Operational
Twinfield - connection ? Operational
Xero - connection ? Operational
Sage - connection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2022
Resolved - Yesterday there was a significant delay in uploading documents by e-mail. Last night we solved the issue and all documents has been processed meanwhile. The situation is stable and of course we keep proactively monitoring the situation.

Our apologies for the inconvenience you have experienced because of the delay!

Jul 6, 10:51 CEST
Identified - The issue has been identified, and proved to be a lot more difficult then anticipated a solution is currently being developed for the issue.
We will give more information once the solution is ready for the live servers. please note that as part of the ongoing efforts some functions may have limited availability for a short period of time in between 19.30 and 21.30.

Jul 5, 17:54 CEST
Update - We are continuing to investigate this issue.
Jul 5, 11:44 CEST
Investigating - We are currently experiencing some problems with the processing of documents send in via the email and in some cases slowness of the application in general. We are currently looking into these problems.

As a work around for the email problem we would like to advice you to drag and drop new documents in Basecone via the drag and drop function in the tagging screen. Any documents already send via the email should not be attempted a second time at this moment otherwise you might risque having duplicate items.

Jul 5, 11:43 CEST
Jul 5, 2022
Jul 4, 2022
Resolved - It was quite a search, but our team found the cause of the problem and provided a solution. As a result, the performance is back to how it should be and Basecone works again as it was intended.

We apologize for the inconvenience and thank you for your patience.

Jul 4, 20:21 CEST
Update - The issues have not been resolved yet. Sending invoices via e-mail or via drag and drop, can also provide error messages now (like 'corrupt PDF'). No solution was found but various teams are working hard to be able to share more positive news today.
Jul 4, 16:16 CEST
Update - As we depend on a third party, we still cannot provide a time indication of when the problem will be solved. Once we can release the solution, we can share more details.
Jul 4, 13:34 CEST
Update - The possible cause has been found. Our team is working on this, and the right solution.
Jul 4, 11:25 CEST
Update - We are continuing to investigate this issue.
Jul 4, 10:10 CEST
Investigating - We are currently investigating what is happening. There is some slowness in loading invoices and some might see a white/black screen. Sometimes the page shows a 500-error. We will keep you updated.
Jul 4, 10:07 CEST
Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.