Basecone Status

All Systems Operational

Netherlands Operational

Basecone Web Portal Operational

API Operational

Twinfield - connection Operational

Exact Online - connection Operational

AccountView - connection Operational

Boekhoud Gemak - connection Operational

SnelStart - connection Operational

Belgium Operational

Basecone Web Portal Operational

API Operational

Adsolut - connection Operational

TopAccount - connection Operational

Expert/M - connection Operational

Vero Count - connection Operational

Exact Online - connection Operational

United Kingdom Operational

Basecone Web Portal Operational

API Operational

Twinfield - connection Operational

Xero - connection Operational

Sage - connection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 6, 2022

Emails may not appear and potential degraded performance of application

Resolved - Yesterday there was a significant delay in uploading documents by e-mail. Last night we solved the issue and all documents has been processed meanwhile. The situation is stable and of course we keep proactively monitoring the situation.

Our apologies for the inconvenience you have experienced because of the delay!
Jul 6, 10:51 CEST

Identified - The issue has been identified, and proved to be a lot more difficult then anticipated a solution is currently being developed for the issue.
We will give more information once the solution is ready for the live servers. please note that as part of the ongoing efforts some functions may have limited availability for a short period of time in between 19.30 and 21.30.
Jul 5, 17:54 CEST

Update - We are continuing to investigate this issue.
Jul 5, 11:44 CEST

Investigating - We are currently experiencing some problems with the processing of documents send in via the email and in some cases slowness of the application in general. We are currently looking into these problems.

As a work around for the email problem we would like to advice you to drag and drop new documents in Basecone via the drag and drop function in the tagging screen. Any documents already send via the email should not be attempted a second time at this moment otherwise you might risque having duplicate items.
Jul 5, 11:43 CEST

Jul 5, 2022

Jul 4, 2022

Slowness, 500-errors and invoices not visible

Resolved - It was quite a search, but our team found the cause of the problem and provided a solution. As a result, the performance is back to how it should be and Basecone works again as it was intended.

We apologize for the inconvenience and thank you for your patience.
Jul 4, 20:21 CEST

Update - The issues have not been resolved yet. Sending invoices via e-mail or via drag and drop, can also provide error messages now (like 'corrupt PDF'). No solution was found but various teams are working hard to be able to share more positive news today.
Jul 4, 16:16 CEST

Update - As we depend on a third party, we still cannot provide a time indication of when the problem will be solved. Once we can release the solution, we can share more details.
Jul 4, 13:34 CEST

Update - The possible cause has been found. Our team is working on this, and the right solution.
Jul 4, 11:25 CEST

Update - We are continuing to investigate this issue.
Jul 4, 10:10 CEST

Investigating - We are currently investigating what is happening. There is some slowness in loading invoices and some might see a white/black screen. Sometimes the page shows a 500-error. We will keep you updated.
Jul 4, 10:07 CEST

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.