Identified - The issue has been identified and we are in the process of testing the fix for it. If this process goes according to plan we can start the roll out of the fix.
Sep 30, 2022 - 13:46 CEST
Update - We are still investigating the main cause at this moment. But can confirm that next to the Basecone app you can also go directly to the authorization screen of an administration and work from that page, instead of going through the Workloadmatrix screen.
Sep 30, 2022 - 10:56 CEST
Investigating - There is an issue when authorizers try and open documents via the Workloadmatrix, when trying to open the documents waiting you will be redirected. We are investigating the issue. As an potential workaround you can still authorize via the Basecone app on Android and IOS.
Sep 30, 2022 - 09:51 CEST
Netherlands Degraded Performance
Basecone Web Portal ? Degraded Performance
API ? Operational
Twinfield - connection ? Operational
Exact Online - connection Operational
AccountView - connection ? Operational
Boekhoud Gemak - connection ? Operational
SnelStart - connection ? Operational
Belgium Degraded Performance
Basecone Web Portal Degraded Performance
API Operational
Adsolut - connection ? Operational
TopAccount - connection ? Operational
Expert/M - connection ? Operational
Vero Count - connection ? Operational
Exact Online - connection ? Operational
United Kingdom Operational
Basecone Web Portal Operational
API Operational
Twinfield - connection ? Operational
Xero - connection ? Operational
Sage - connection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Unresolved incident: Authorizers cannot open documents via the Workloadmatrix screen.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.