Slowness and 500-errors

Incident Report for Basecone

Resolved

This incident has been resolved. Apologies for the inconvenience!

Posted Nov 30, 2022 - 16:14 CET

Monitoring

We are still working on the solution.

Posted Nov 30, 2022 - 12:59 CET

Identified

Basecone is stable again and should load everything like before. We will keep an eye on the performance.

Posted Nov 30, 2022 - 11:09 CET

Investigating

We are investigating the slowness. We are seeing spikes in the response time. We will keep you posted.

Posted Nov 30, 2022 - 10:00 CET

This incident affected: Netherlands (Basecone Web Portal, API, Twinfield - connection, Exact Online - connection, AccountView - connection, Boekhoud Gemak - connection, SnelStart - connection), Belgium (Basecone Web Portal, API, Adsolut - connection, TopAccount - connection, Expert/M - connection, Vero Count - connection, Exact Online - connection), and United Kingdom (Basecone Web Portal, API, Twinfield - connection, Xero - connection, Sage - connection).