Slowness in Basecone

Incident Report for Basecone

Resolved

The fix has been released successfully. Basecone can now process documents at normal performance levels. We are monitoring the performance of the systems at this moment.
Posted Aug 23, 2023 - 20:00 CEST

Update

We have found the issue and will be deploying an fix scheduled at 19.00 hours tonight. This may potentially lead to degraded experience around the release time. After the fix has been applied Basecone should process documents as normal again.
Posted Aug 23, 2023 - 17:35 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 23, 2023 - 16:46 CEST

Update

Unfortunately, we are still investigating the cause of the current outage. Our team is full of research to find a solution.
Posted Aug 23, 2023 - 15:47 CEST

Investigating

You may currently experience issues when working in Basecone. We are working with the highest priority to solve the issue.
Posted Aug 23, 2023 - 13:35 CEST