Slowness in sending emails to Basecone

Incident Report for Basecone

Resolved

The issue has been resolved. All is working as intended.

Posted May 11, 2023 - 14:58 CEST

Identified

The issue has been found. We are working on resolving it and providing a solution.

Posted May 11, 2023 - 11:54 CEST

Investigating

Sending in emails/documents to Basecone is taking more time than normal. We are investigating this, including other slowness.

Posted May 11, 2023 - 10:17 CEST

This incident affected: Netherlands (Basecone Web Portal, API, Twinfield - connection, Exact Online - connection, AccountView - connection, Boekhoud Gemak - connection, SnelStart - connection), Belgium (Basecone Web Portal, API, Adsolut - connection, TopAccount - connection, Expert/M - connection, Vero Count - connection, Exact Online - connection), and United Kingdom (Basecone Web Portal, API, Twinfield - connection, Xero - connection, Sage - connection).