Slowness on all screens

Incident Report for Basecone

Resolved

This incident has been resolved.

Posted Nov 28, 2022 - 14:13 CET

Monitoring

The issue was fixed and should resolve itself in the coming time.

Posted Nov 28, 2022 - 14:09 CET

Identified

We have found the cause and are working on resolving it.

Posted Nov 28, 2022 - 13:59 CET

Update

The slowness should clear up in a few instances.

Posted Nov 28, 2022 - 13:46 CET

Update

We are continuing to investigate this issue.

Posted Nov 28, 2022 - 13:46 CET

Investigating

We are currently investigating this issue.

Posted Nov 28, 2022 - 13:31 CET

This incident affected: Netherlands (Basecone Web Portal, API, Twinfield - connection, Exact Online - connection, AccountView - connection, Boekhoud Gemak - connection, SnelStart - connection) and Belgium (Basecone Web Portal, API, Adsolut - connection, TopAccount - connection, Expert/M - connection, Vero Count - connection, Exact Online - connection).