Problems with logging in, getting a white screen instead of workloadmatrix

Incident Report for Basecone

Resolved

The issue has been identified and resolved; you should no longer experience a white screen after trying to login in Basecone again.
If you are still experiencing a white screen or an redirect to your user setting please delete the cookie of your browser after which it should work again.
Posted Sep 19, 2025 - 15:34 CEST

Identified

Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix.
We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix
Posted Sep 18, 2025 - 15:23 CEST
This incident affected: WebPortal.