Slowness and difficulties with logging into Basecone

Incident Report for Basecone

Resolved

The issue has been resolved.

Posted Nov 29, 2022 - 14:45 CET

Monitoring

The fix was released. You should notice the speed improvements soon.

Posted Nov 29, 2022 - 13:37 CET

Update

We are still working on the fix.

Posted Nov 29, 2022 - 11:58 CET

Identified

The issue has been identified and we are working on a fix.

Posted Nov 29, 2022 - 10:27 CET

Investigating

We are experiencing slowness and difficulties with logging in. Also viewing documents does not load well. Our team is trying to find the root cause.

Posted Nov 29, 2022 - 10:12 CET

This incident affected: United Kingdom (Basecone Web Portal, API, Twinfield - connection, Xero - connection, Sage - connection), Netherlands (Basecone Web Portal, API, Twinfield - connection, Exact Online - connection, AccountView - connection, Boekhoud Gemak - connection, SnelStart - connection), and Belgium (Basecone Web Portal, API, Adsolut - connection, TopAccount - connection, Expert/M - connection, Vero Count - connection, Exact Online - connection).