Slowness and difficulties with logging into Basecone
Incident Report for Basecone
The issue has been resolved.
Posted Nov 29, 2022 - 14:45 CET
The fix was released. You should notice the speed improvements soon.
Posted Nov 29, 2022 - 13:37 CET
We are still working on the fix.
Posted Nov 29, 2022 - 11:58 CET
The issue has been identified and we are working on a fix.
Posted Nov 29, 2022 - 10:27 CET
We are experiencing slowness and difficulties with logging in. Also viewing documents does not load well. Our team is trying to find the root cause.
Posted Nov 29, 2022 - 10:12 CET
This incident affected: Netherlands (Basecone Web Portal, API, Twinfield - connection, Exact Online - connection, AccountView - connection, Boekhoud Gemak - connection, SnelStart - connection), Belgium (Basecone Web Portal, API, Adsolut - connection, TopAccount - connection, Expert/M - connection, Vero Count - connection, Exact Online - connection), and United Kingdom (Basecone Web Portal, API, Twinfield - connection, Xero - connection, Sage - connection).